Meet Bill
Who is Bill?
Bill is UICCU’s virtual assistant. Bill can answer questions, help you find resources on our website, provide account information, facilitate transactions, and more. Bill is always there to assist you when you call us, and now he is also happy to chat with you anytime on our website!
Is Bill secure?
Absolutely! Bill delivers exceptional member service and will authenticate our members prior to assisting with more in-depth inquiries.
What questions will Bill be able to answer?
Here are just some of the things Bill can help with:
- Routing Number
- Branch Hours and Locations
- Send info on our current rates
- Scheduling an Appointment
- Digital Banking Enrollment, Forgot Password, or Forgot Username
- Activate and Setup PIN for Card
- Balance Inquiries or Transaction History
- Making a transfer or loan payment within the same account
- Applying for membership, deposit account, or loan
- Updating Phone Number Information
- And so much more!
Why Use Bill?
At UICCU, we are committed to bringing you the best member experience. That means utilizing the most up-to-date technology and providing you with a variety of options to communicate with us! Our virtual assistant, Bill, is available 24/7 to get you answers (fast!), with live agents available during business hours.
FAQs
Q: When is Bill available to help?
- Bill is available to help 24/7 over the phone or on our website – even on holidays and weekends!
Q: What if my question is too complicated for Bill?
- In the event Bill is unable to authenticate or receives more complex inquiries, Bill will get you to a Live Agent for assistance.
Q: How accurate is Bill?
- Very accurate! Bill can accurately respond to many different questions and is continuously learning to answer more and more questions.
Q: What languages does Bill respond to?
- Bill is able to understand and respond in English.
Q: What information do I have to give in order to use Bill?
- Bill can answer basic questions with no additional information needed from you. In order to get account specific information, you will need to provide your member number and the last four numbers of your SSN.
Q: Can I still talk to a person?
- Yes! If the request is too complicated for Bill to assist, he will transfer you to a live support agent who can assist you further.