We continue to actively monitor developments with the Coronavirus through the CDC, Centers for Disease Control and Prevention. With the safety of you, our community, and our staff front of mind, please know we are doing all that we can to stay open and available to you. Please do not hesitate to Contact Us and let us know how we can help during this time of uncertainty. Together we can Do More Good.
March 23, 2020: Financial Assistance & New Drive-Up Hours
We know that you may be facing some financial challenges in response to the Coronavirus COVID-19. Whether you’re struggling because your hours were cut, you’re unable to work due to an office closure or you’re caring for kids out of school, we are here for you. Please visit Financial Assistance Options for more information.
In an effort to further protect the health of our teller staff and members who are transacting business with us we will be adjusting our drive-up hours. Effective Wednesday, March 25th our drive-up hours at both First Street and Five Points branches will be as follows:
Monday – Friday: 8:30 am – 6:00 pm
Saturday: 9:00 am – 12:00 pm
As always, please don’t hesitate to contact us and let us know how we can assist you.
March 20, 2020: Credit Unions and Banks are considered essential services within Governor Pritzker’s Shelter-In-Place order. First Street and Five Points drive-up will remain open and operating regular business hours with some limited services. Drive-up hours can be found here.
March 18, 2020: Open & Available, Drive-Up Only
With the safety of you, our community, and our staff front of mind, we have decided to temporarily suspend lobby access at all branch locations beginning Thursday, March 19th. While the lobbies themselves may be closed, the drive-up services will be open. We plan to resume in-branch service when conditions improve. Drive-up hours can be found here.
Our call centers, support team, and drive-up lanes are staffed, and we’ve taken extra steps to provide additional services in the drive-up to further assist you such as:
- Visa gift card purchases and reloads
- Cash advances
- Loan Skip-A-Pay requests
- After-hours deposit drop box (Deposits will be processed the following business day)
- Basic Member Service requests (*Please Note: a Member Service Representative may have to follow-up by phone)
Electronic resources include:
- Start an Application: Click to apply for a loan
- Open a New Account: Click here
- UICCU Mobile® App: Download here
- UICCU Online Banking: Enroll here
- Talk to our staff by Phone: 217-278-7700
- Send a Secure Message in iBranch Online Banking
- Email us at firstname.lastname@example.org for general questions
Safe Deposit Access: Please contact us if you are needing to access your safe deposit box.
License Plate Stickers/Renewals: License plate sales will not be offered during this time. The State of Illinois has issued a 30-day extension on all license plate sticker renewals.
Rest assured, we are here for you. Please contact us and let us know how we can help during this time of uncertainty.
March 16, 2020: Illini Union Branch Temporarily Closed
As a result of the decision made by the University of Illinois for faculty and staff to work remotely if possible, we will be temporarily closing the Illini Union Branch (1401 West Green Street Urbana, IL 61801) effective Wednesday, March 18th until further advised from the University.
First Street and Five Points branches will remain open and operating regular business hours at this time.
March 15, 2020: Carle Main Campus Office Temporarily Closed
UICCU has decided to close our office at Carle Main Campus effective Monday, March 16th.Carle announced, as of March 15, 2020, visitors are currently not allowed at Carle locations. This decision was made in an effort to protect staff, members, and our community.
March 14, 2020: Digital Services Encouraged
Though we love seeing our members in the branches, we encourage utilization of our digital services to complete banking needs while Coronavirus remains a concern.
If you haven’t already:
Download the UICCU Mobile® app here
Enroll in UICCU Online Banking here
Access your accounts
Snap a picture of your check to deposit it using remote deposit
Pay your UICCU credit cards, loans and other bills, and set up recurring payments
Ensure you have access to your checking account: If you need a new or replacement debit card, call us at 217-278-7700.
March 11, 2020: Coronavirus Outbreak Fraud Pre-Cautions
Opportunistic fraudsters will exploit anything for personal gain, including the fear, anxiety and the unknown surrounding the Coronavirus. Fraud attempts can come via phone calls, texts, emails, websites, and even mail or faxes.
Email and phone scams include phishing for personal information by impersonating health officials. Donation requests to fund emergency plans have also been reported. Emails falsely claiming the virus is in the recipient’s area encourage clicking a link and entering an email password to read more.
How can you prevent being a target of a phishing scam?
- NEVER respond to an email asking you to verify or update your personal information.
- Delete any unsolicited email in your email accounts – don’t even open them!
- Never give out your personal or financial information on the phone or online unless you initiated contact.
- Verify the HTTPS on the address bar.
- Check the email address by hovering over it.
- Watch for suspicious or misleading domain names.
- Hang up and call back if you receive a phone call with a known phone number.
- Research the company and their phone number; do not use any number or link that was given in an email.
- Update security software/firewalls.
- Back up your data.
Visit the Federal Trade Commission website for more information on “How to Recognize and Avoid Phishing Scams.”
UICCU will NEVER call and ask for personal identifying information over the phone or email. If you are ever unsure, please call us at 217-278-7700, and wait to speak to a UICCU representative so that we can verify the validity for you before taking any action on your own.
We continue to stay committed to serving both campus and community and it is our priority to keep you both safe and secure.
Stay well and healthy,
U of I Community Credit Union